[[...]] placeholder with your real terms before launch. These are legal and business commitments and must not be published as written.Returns & Exchange
Return window
[[X days from delivery.]] The item must be unused, unworn and in its original packaging with all tags intact.
How to raise a request
Contact us at [[support email]] or [[phone number]] with your order number and photographs of the item.
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us within [[X hours/days]] of delivery with photographs of the parcel and item. We will arrange a replacement or refund at no cost to you.
What cannot be returned
For hygiene reasons, [[earrings / nose rings / other pierced jewellery]] cannot be returned unless the item is faulty or was sent in error.
Gradual dulling of plating through normal wear is expected in imitation jewellery and is not considered a defect. See our care guide.
Refunds
Approved refunds are processed to the original payment method within [[X business days]] of the returned item reaching us. [[State whether shipping charges are refunded.]]